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| Frequently Asked Questions |
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This Frequently Asked Question Page (FAQ) will answer some of the commonly asked questions.
If you do not find your question answered here, feel free to contact us anytime. We are here for you. We will be happy to assist you whenever we can. |
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Who is Angels Christian Books and Gifts.com?
How can Angels Christian Books and Gifts.com be reached? Why does the website (Angels Christian Books and Gifts.com) look different? Why does the browser windows need to be refreshed? What is the Privacy Statement? What Products does Angels Christian Books and Gifts.com carry? Are Special Orders available? What Is the 100% Customer Satisfaction Policy? What payment options are available? Are refunds allowed? What are Shipping, Policy and Procedures? How long does it take to receive orders? Is Insurance availble for products purchased? Is there Sales Tax? Want to return Merchandise? Is there Fundraiser Programs available? Is there Special Promotion Purchasing available? Is there Wholesale Purchasing available? How do I forward a referral or reference in? Would you like to be added to our Prayer List? Who is Angels Christian Books and Gifts.com? Angels Chrsitian Books and Gifts.com is A Division of El Shaddai Diversified Services, Inc. "All To The Glory of God" An On Line Christian Superstore. With God's direction placed this store in cyberspace. We are available and ready to help whenever the opportunity arises. We are PeggyLynn and Elliott; a husband and wife team for our Lord. We are available anytime, we are here for you. You can reach us: We will respond to all Emails and Voice Mail Messages as quickly as possible. Back to Top How can Angels Christian Books and Gifts.com be reached? You can reach (Angels Christian Books and Gifts.com) different ways. For your convenience: "Contact Us" Email (admin@angelschristianbooksandgifts.com) Angels Christian Books and Gifts.com A Division of El Shaddai Diversified Services, Inc. 25010 Lorenzo Rd Wilmington, IL 60481 Back to Top Why does the website (Angels Christian Books and Gifts.com) look different? We had to reconstruct our website. We are currently relisting our products and adding more daily. So surf back often and bring a friend. Who is the designated Surfer? ;-) Thank You! Back to Top Why does the browser windows need to be refreshed? We suggest you (REFRESH) the browser window each time you visit our website. This will ensure you get all the changes and updates that have been made to the website since your last visit. Back to Top What is the Privacy Statement? Our Privacy Statement is as follows: All our customers are very important to us. The information is kept very private and confidential. All Information gathered is NEVER sold, rented or given to others. We only use the information to process orders, handle requests and questions that you our customers may have. Back to Top What Products does Angels Christian Books and Gifts.com carry? Note: If you do not see what you are looking for. Feel free to contact us and we will try to get it for you. Back to Top Are Special Orders available? YES, At Angels Christian Books and Gifts.com Special Orders with Pre-Payment are accepted. Back to Top What Is the 100% Customer Satisfaction Policy? 100% Customer Satisfaction is (Angels Christian Books and Gifts.com) #1 Goal. If same item is available at time of exchange. priority mail fee and handling fee when applicable. If you are satisified tell others. If you are not satisfied tell us first. So we can have the opportunity to take care of it. Then tell others. We are here to make a difference. Thank You! Back to Top What payment options are available? Is a safe and secure way of paying on-line. PayPal accepts the following: Did you know? You do not have to sign up with PayPal to use this service.
Charge Cards are available for Phone Processing: Customer Service Reps are on hand to assist you at 1-815-476-6035 (CT). If we are with another customer, please leave a message and we will get back with you quickly. With your security in mind Authorize.net is used to process charge card payments via phone option.
Note: There is a holding time frame for mail in payments 7-14 days to clear. There will be a $35.00 returned fee charged for any payment received that does not clear. Merchandise is shipped when all cleared payments have been received. Back to Top Are refunds allowed? YES, Refunds will be honored and processed in the original form of payment received. Refunds do not cover S/H. Back to Top What are Shipping, Policy and Procedures? Shipping, Policy and Procedures are: We ship Worldwide. We will ship via best way at any given time. Tracking numbers will be given whenever possible. S/H noted on Wesite as follows: Outside Continental USA - Please note the following: We ship merchandise when cleared payment has been received. Back to Top How long does it take to receive orders? Normal shipping time frame is 7-10 days. Although, on occasion additional time may be required if item(s) come from our outside warehouse. We will always inform you if your order will take longer then 7-10 days for shipping. If you need confirmation of availability status of any item(s). Contact us prior to placing your paid orders. Thank You. Back to Top Is Insurance availble for products purchased? YES, Insurance is avaialable for an additional nominal fee to cover this expense. Back to Top Is there Sales Tax? YES Back to Top Want to return Merchandise? Follow these steps to return Merchandise. 1. All damages or other issues must be reported within 72 hours to the Customer Service Department of Angles Christian Books and Gifts.com. 2. Item must be in resalable condition. 3. Original packaging must be returned. 4. Returns must be completed within fourteen (14) days from date of purchase. 5. Exchange of merchandise is allowed if same item is available at time of exchange is made. 6. An Approved RMA number is required. 7. Buyer Must email for instructions. Back to Top Is there Fundraiser Programs available? YES, There is Fundraiser Programs available. Contact us for information. Back to Top Is there Special Promotion Purchasing available? YES, There is Special Promotion Purchasing Program. Contact us for details. Back to Top Is there Wholesale Purchasing available? YES, There is Wholesale Purchasing Available. Contact us for details.
Contact the Customer Service Department.
You will not be charged tax as long as we have a copy of your TAX ID Certificate on file.
Back to Top How do I forward a referral or reference in? You like what you see and like our performance. So you would like to send in a referral or reference relating to our site Angels Christian Books and Gifts.com EMAIL: You can email the referral or reference to admin@angelschristianbooksandgifts.com Attn: Customer Service Department.
Snail Mail:
FAX TO:
Back to Top Would you like to be added to our Prayer List? You are invited to drop us a line. To let us know if you do. Or If you know of Someone who needs prayer. We will be glad to pray for your request. No request is to large or small. All requests are welcome.
You are Invited to Join our Prayer Chain.
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